Simplifying the Difficult
“Master your strengths, outsource your weaknesses,” suggests Ryan Kahn. We aid in eliminating knowledge bottlenecks that choke productivity and diminish patient experiences. We help you develop a repeatable dynamic way of delivering value and consistent exceptional results to your patients.
Human Resource Management
Develop an optimum performance environment with human resources.
Quick, accurate, and timely payroll for your valuable team members.
Health & Benefits
Acquire health insurance options as an individual plan or a group.
Medical & Dental Billing
Skilled coding and billing to facilitate healthcare revenue cycles.
Regulation & Compliance
HIPAA, OASIS-E, OSHA, CDC, and other federal and state legislation.
Direct & Online Marketing
Use tools and methodologies to promote your business online.
Common Healthcare Issues
Disorganization and Chaos
Low productivity, unclear expectations, and fewer repeat customers all indicate that your organization suffers without processes in place or the ones that are in existance are inadequate. If they exist, your policies, procedures, checklists, safety data sheets (SDS), and training materials are scattered throughout the office or stored in multiple binders. Your embattled team spends several hours a week looking for information they need to accomplish their tasks if they can find it.
Unproductive and Unengaged
Human Resource Management
Inconsistent actions, unproductive employees, and low revenue are all evidence of a Practice in a downward tailspin due to process issues. Underperforming team members can undermine your organization’s performance. Reduce the most common reasons why employees underperform. Unclear expectations, lack of skills, and inadequate training and development opportunities are all barriers to performance success.
Risk and Noncompliance
Regulation and Compliance
Having strong policies and procedures in place demonstrates that the Practice puts safeguards in place for HIPAA, OSHA, infection control, and other State regulatory enforcement. Rules are only effective if everyone follows them – all of them, all the time. Lack of understanding and not investing in technology lend to noncompliance.
Start by scheduling your initial (no obligation or cost) conversation with us via video conferencing. Perhaps with a cup of coffee (or tea, if you prefer), share with us where you are, what are your goals and needs, and how you would like to proceed with assistance.
Our business playbook solution packages provide your business with the tools and resources your employees need to become proficient and successful in their positions and roles within your organization – all at their fingertips or by the click of a mouse. Your employees and customers alike will love the clarity, consistency, and accountability formalizing your core processes will bring to your business and you will love how doing so recharges your business growth. Together, we will build simple, logical, and repeatable core policies, procedures, and resources.
We don’t stop there. We help you develop your core documents into an online employee training system offered by one of our expert Playbook Partners. Our skills and experience in instructional training design and content and media creation will strengthen the value of your talent development efforts. Your new easy-to-use system will help you to grow and develop needed skills, train for expertise with a future-focus and engage, retain, and motivate your employees.
Thriving as a Solo Private Dental Practice Owner in Today’s Challenging Economy
The opportunity to create something fantastic had attracted many to make their own mark in the dental world. However, the numbers of dentists that have their own practices has consistently declined in recent years.
What can your Dental Practice do to thrive? Get some tips you can apply in your own Practice to survive high turnover and increase employee satisfaction.
In The Business Playbook, serial entrepreneur Chris Ronzio (owner of Trainual) walks you through his proven framework for building a playbook: the profile of your business, the people who work in it, the policies that guide it, and the processes that operate it. He shows you how to codify your culture and create a living document that allows you to let go of day-to-day responsibilities and empower your team to run the business without you.
Coaching & Team Building
INDIVIDUAL SESSION OPTIONS VARY
Managing Your Business
Running your business hasn’t been a ride in the park. It has been a tough ride. These sessions focus on defining your organizational goals, setting actionable steps, and gaining guidance through the process while utilizing improved skills to motivate, empower, and set accountability in your business. Your professional coach will help you stay on track and motivate you into action.
TEAM SIZE AND MEETING LENGTH VARY
Motivating Your Team to Increase Productivity
Together, your small team will get a strong sense of belonging when they work towards overarching organizational goals and understand how their role directly affects this outcome. We facilitate your team activity to motivate and engage each team member and assist in defining actionable goals for both the team and the individual.
Quality Value-Based Services
Confidence and Assurance
You can be confident that you are doing what you can to ensure compliance with employment law, HIPAA, privacy and security, OSHA, and infection controls.
Momentum and Control
Strengthen your environment and grow your business while supporting your employees and protecting your patients’ data.
Convenience and Accountability
Your Practice’s policies, procedures, safety data sheets, and checklists are stored in a convenient online system that is accessible via desktop, tablet or smartphone for each employee in your organization.*
Our Recharge Process
People are the most important resource of any business. We assist you in empowering your employees with the tools and resources they need to be successful in their roles and positions in your Practice. Successful employees are game changers! We review your human resource management processes (if they exist, otherwise we will guide you through implementing them) and, if necessary, interview key team members to learn of their challenges.
Then Business Processes
Your Practice would benefit from process documentation (and improvement) if knowledge bottlenecks exist, patient care slip ups happen frequently, and teamwork seems nonexistent. Establishing core processes through accurate documentation and consistent training will strengthen your Practice. We start the documentation process on core systems and then write these into trainable policies and actionable steps thus removing individual dependencies.
Our partnerships with solution system providers give you a convenient and accessible way to distribute important organizational know-how to your employees, trainees, and associates all at their fingertips via desktops, tablets, or smartphones. Thus avoiding any excessive time looking for organizational information, reducing knowledge bottlenecks, and supporting the onboarding of new hires and your existing workforce’s professional development.
Recharge Digital Consultants
We are a group of healthcare, human resource, information technology, and marketing professionals with a passion to help small to medium healthcare businesses and their associates succeed. We help with process improvement to better employee recruitment and retention, improve value-based patient care, and safeguard sensitive, protected information.
What Our Clients Say
"Cherisa oversees my office manual, employee documentation, social media presence, etc & 100 other items I don't have the time or desire to keep current. She puts out fires before I see the smoke. What would I ever do without her on my team!"
Dr. W. Neale, DDS, MS
"Cherisa works with me often to assist in the updating of my website. She has such a strong gift of insight into what revisions are needed and what updating is needed in content. Cherisa is organized, creative, punctual and humorous. I thoroughly enjoy working with Cherisa. I would recommend her for new and mature projects."
"Cherisa clearly states the challenges businesses face and helps you find the best approaches that work for you."
"I have worked with Cherisa a few times over the years. She is very knowledgeable about her industry and does a great job of helping your business."
"Cherisa is a knowledgeable and insightful person in business management and IT development. She works well with management and frontline staff and is able to get the right infrastructure set up that works well for all parties involved. She is an asset to all who work with her."
"Cherisa is a knowledgeable, skilled, and dependable professional in business management, technical services, and project management."